We use state-of-the-art digital technologies and development tools to quickly and efficiently provide engaging learning at a very low cost compared to traditional classroom and Web-based delivery. These solutions are also highly tailored to the specific needs of individual clients and industries.
This Demo Campus shows short samples from the NGA “unlimited access per organization” subscription. These are just a few of the hundreds of courses in the NGA library of content.
Administration
One of the keys to supermarket success is managing information for competitive advantage. That means handling data accurately and efficiently, and communicating effectively. Learn administration that will increase customer satisfaction and drive customer loyalty—both internally and externally. Customer Service
Your ability to keep your customers and ensure that they tell others about you is vital to your organization's long-term success. To achieve exceptional customer service, you need an unconditional commitment from everyone on your team. Your people need to know specific knowledge, utilize skills, and display behaviors customers notice, appreciate, and tell their friends about. Front Line
An organization is only as good as its front-line people. It's all about doing the right things right, the first time, every time. Learn the practical skills required to keep things running smoothly and productively. Human Resources
The world of Human Resources has changed radically within the last few years. Even the academic skill sets necessary to move to the top of the HR ladder have changed. Today's HR professionals need to not only understand the organization's business strategy but also to how to shape the organization's culture. To be effective, HR professionals must be research savvy, become effective marketers, and recognize the impact of IT on adminstration. In addition to all this, HR professionals must keep up with an ever changing array of federal and state laws and regulations. Leadership
Leaders are not only responsible for current overall results, but most also be concerned with longer term organizational health and performance. This means setting values, strategic directions, and performance expectations that increase satisfaction and profitability. Learn how to bring this to life while balancing value for customers and employees, and creating a climate of empowerment, innovation, agility, and ethical behavior. Operations
In today's super-competitive environment, what got you there won't keep you there. It takes efficient processes, flawless execution, and formalized continuous improvement to not only keep up, but to survive and thrive. Learn operational skills—both basic and advanced—that will help you eliminate the "invisible store" of error, waste, and rework, help you increase employee morale and involvement, and help you improve customer satisfaction. Supervision
The job of "supervisor" is one of the toughest in any organization. It's where the buck stops from the top, and concerns start from the bottom. Learn how to be a followable leader and to get the most out of your people through these practical techniques. |