Classroom-only instruction has given way to a blended learning approach where content is divided betweeen delivery by in-person trainers and by technology over a distance. This paper discussed the next step, Multi-Purposed Learning, which uses a "create once—deploy many" approach to get five different uses out of the same learning content: initial learning, refresh learning, meeting learning, performance support, and individual coaching. The result is lower costs of employee development, higher engagement of learners, better productivity, less workplace disruption, and higher learner satisfaction.

Multi-Purposed Learning.pdf

In the last 25 years, the authors of this paper have been involved with hundreds of companies, conducted thousands of seminars and consulting engagements, and tabulated tens of thousands of leader and employee surveys. What has emerged is that there are common patterns to organizations that are having problems. This paper details a ten-point checklist that managers can use to evaluate their company for symptoms of dysfunction.

Symptoms of a Dysfunctional Organization.pdf